Frequently Asked Questions

+ What are your product offerings?

Luv's Brownies® is the Home of the Original Heart-Shaped Brownie® Award-Winning Brownies and Bay Area Favorite Since 1996 We offer Heart-Shaped Brownie Cakes, Mail Order Gifts, Wedding Favors, Brownie Ice Cream Sandwiches, Brownie Sundaes and Cuban Coffee Drinks. Our products include sugar-free, gluten free and protein brownies. Luv’s is a proud two-time recipient of the “People’s Choice Best Sweet” dessert award at the International Hospitality Convention. We are based in San Jose, California.

+ What kind of chocolate do you use?

We use Guittard Chocolate. The San Francisco Bay Area company was founded in 1868. It is the oldest continuously family-owned and operated chocolate-making business in the United States.

+ Do you have a store front?

No. We have a commercial license kitchen permit and a Dessert Truck in Santa Clara County.

+ What is your mailing address?

1442 S. Winchester Blvd. #249 San Jose, CA 95128.

+ What is your commissary kitchen address?

1505 S. Winchester Blvd. San Jose, CA 95128. If you would like to order, please place your order online or visit us at our Dessert Truck.

+ Do you use preservatives?

No. Your brownies will last 3-5 days. For long term storage, your brownies will stay fresh up to five days. Do not refrigerate. For long term storage, your heart-shaped wonders can be frozen up to six months. For optimal taste, microwave 5-10 seconds.

+ Do you offer delivery service in the San Francisco Bay Area?

Yes. All of our products are available for delivery in the San Francisco Bay Area. Our brownie cakes are only available for delivery.We do not ship them. Mail order gifts can be shipped or delivered.Wedding favors can be shipped with the exception of the custom four inch heart-shaped brownie with frosting. We have a special made to order menu (brownie ice cream sandwiches, brownie sundaes, Cuban coffee drinks and more) only available on our Dessert Truck.

+ I am allergic to nuts, is it ok to purchase the brownies without nuts?

All of our dough comes in contact with nuts and nut oils. If you are allergic to nuts, we recommend you do not consume our products.

+ Do a portion of your sales go to charity?

Yes. A portion of all of our sales go to the Andrea R. Lacy Scholarship Foundation.

+ Your book Brownie Points explains how you built the business from the ground up at the beginning of the Internet in 1996. Would you please explain the tag line “From One Who Made It”?

When Andrea started the business, so many people laughed at her idea of selling brownies over the Internet. She wanted to stay small and use existing infrastructure while she was still learning the trade. She partnered with a neighborhood bakery and soon realized how tough it was to have a storefront. Her coined term means she made a shoestring budget stretch.

+ How many flavors do you offer?

We offer 14+ different flavors. They are: Best of Two Worlds - Brownie + Chocolate Chip Cookie • Brownie Cupcakes - Available in four inch size and bite-size are filled with buttercream or Cubano espresso • Luv Bites® (bite-size heart shaped brownies)- On top of graham cracker crust • Coconut Caramel – Made with our very own caramel and toasted coconut • Cream Cheese (with or without toasted almonds) • Dulce De Leche – Made with our own caramel • Chocolate Fudge • Gluten-Free (special order) • Mint Chip • Original – Our original recipe made with San Francisco Bay Area pride Guittard Chocolate Company, Burlingame, California • Peanut Butter and Jelly • Peanut Butter Brownie S’more - Made with our own heart-shaped marshmallows • Protein (special order) • Pumpkin Cheesecake – Seasonal flavor • Rocky Road – Made with our very own heart-shaped marshmallows • Sugar-Free

+How many sizes do you offer?

We offer six different sizes ranging from Luv Bites® (bite-size heart shaped brownies) to fifteen inch heart shaped brownie cakes

+I have seen Andrea's name spelled Aundrea. Is that correct?

No. Her name is pronounced Aundrea. Her real name is Andrea.

+What is Andrea's background?

Andrea was born in San Francisco and raised on the peninsula. She struggled in math throughout elementary, middle, high school and undergraduate.

While attending San Jose State University, she failed the same math class five times. Her counselor advised her to work with the Disability Resource Center and get tested for a learning disability. After testing positive for dyslexia, she worked with the university administrators to replace some classes with other course requirements which allowed her to raise her grade point average.

During her first semester, as a thank you gift she baked a friend some brownies. She noticed the dough was thick, but baked the brownies anyway. After the diagnoses, she revisited the brownie recipe and realized she transposed the recipe without knowing she had dyslexia.

Our company is named after her childhood doll named “Luv”. The Luv’s Brownies® logo was developed from her childhood handwriting.

She holds a bachelors degree in Mass Communications/Journalism, Master in Business Administration and a certificate in Digital Transformation from the School of Management Science and Engineering at Stanford.

She created the “Grit Award” to give back to our community and to help make sure that some talented and tenacious young people enjoy the same opportunities she had to attend college and live their dreams.

A portion of every purchase goes towards the Scholarship fund. The Andrea R. Lacy Scholarship Foundation is a 501 (C) (3) nonprofit organization located in San Jose, California.